Just As I Thought

Remember when we switched from…

July 7, 2009

Remember when we switched from CRTs to LCD monitors cos they used less power? How come our LCD TVs now use MORE power than CRT TVs?

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Far back, in the mists of ancient time, there existed a technology for sharing one’s thoughts, musings, memes, and other nonsense. You may have heard of it, if you’re over 40. The web log, or blog. The  [more...]

April 12, 2023
The War with the Customer

May I speak to a manager, please?

We all know that customer service sucks these days, in every way, shape, and form. Now there’s some quantification of that knowledge in the form of the American Customer Service Index: A current snapshot of  [more...]

March 28, 2004
The War with the Customer

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I’ve suffered for a year with your horrible, horrible DVR service. The box is a lesson in frustration, with a bizarre interface, slow performance, and constant crashes. And yet, because it records in high  [more...]

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