Just As I Thought

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The War with the Customer

Paradobe

Hey, Adobe — paranoid much?
Watch out — ‘cos I could use Photoshop to create a document THAT MIGHT LOOK LIKE SOMETHING ELSE!

January 26, 2010
The War with the Customer

Customer Avoidance

Ah, the Cingular saga. I’ve been fighting with Cingular for about a month. The story is really very simple, but I’ve told it so many times to so many customer “service” reps that it’s  [more...]

January 13, 2005
The War with the Customer

Media Consolidation: the effects

A lot of Dish Network customers are waking up to the new reality of the consolidated media marketplace: Dish is no longer carrying Viacom-owned channels. Viacom is the corporate giant that owns CBS, UPN, Paramount, MTV  [more...]

March 9, 2004

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