Just As I Thought

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The War with the Customer

A Mickey Mouse Operation

Last week a promotional contest appeared on my TiVo, offering a chance at an all-expenses paid vacation at Disney World. Unfortunately, for no apparently good reason, Mac users can’t enter the contest. What  [more...]

April 19, 2004
The War with the Customer

In praise of AT&T

Ah, the American Telephone and Telegraph company, always looking out for me. They knew that I was really stressed over the last few weeks, so they kindly arranged to make things easier and quieter. First, they did  [more...]

January 10, 2008
The War with the Customer

No nerds allowed

Now this is an iconic photo. Whenever I walk by an Abercrombie & Fitch store, I can feel the burning eyes of the gatekeeper male models at the door, encouraging me to keep walking and not even try to enter their  [more...]

January 23, 2007

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