The people want you to stop calling

It’s very rare — almost never, in fact — that I praise a company. It’s just that so many companies seem to treat their customers as if they’re simply an annoyance rather than their reason  [more...]

Isn’t this an interesting example of making criminals of us all: the new version of Adobe Photoshop will not allow you to scan, open, or manipulate images of U.S. banknotes. Using Photoshop CS to open this  [more...]

You know how Ikea makes a big deal of their flat-packed furniture? They way they put huge 8-foot-high murals up in the store saying that it’s packed flat so you can take it home today? Yeah, right. Today I  [more...]