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We all know that customer service sucks these days, in every way, shape, and form. Now there’s some quantification of that knowledge in the form of the American Customer Service Index: A current snapshot of  [more...]

Apple means eyeballs.

Comcast, the huge, customer-service devoid cable conglomerate, has made a takeover bid for Disney. Comcast, the largest U.S. cable television operator, Wednesday launched a stunning proposal to buy Walt Disney in a deal  [more...]