My Powerbook is about to be wrapped carefully in plastic and dispatched in an Airborne Express box to the mothership. If I had a pet name for my laptop, like Betsy, I’d be saying “Oh, how I will miss Betsy. How will I ever get along without her?”
In fact, Apple has a pretty good track record for repair speed – or so I’ve heard – so I hope to have it back early next week, with a pristine new case.
In case you missed the entry on Tuesday, I stopped by the Apple store to complain about the constant flaking of the paint on the “Titanium” Powerbook. It started soon after I bought it and has just gotten worse and worse, and now the front of the laptop looks terrible:
But I was assured by the Apple Genius that it was covered under warranty. When I spoke to the AppleCare guys via phone, they were a little more circumspect about it and indicated that they would take a look at it – if it was truly bad paint, they’d put a new casing on it. But they also made it seem as if they were not going to do it if it was due to me, oh, scraping it on the sidewalk or something.
It’s very telling that Apple’s new laptops are cased in anodized aluminum with no paint at all. I guess Apple’s policy is to quietly fix the problem in future models, accomodate those who complain the loudest, but never acknowledge that there was a problem in the first place.
I’m used to that. As long as I get the paint fixed on what was once a very stylish computer.
