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The War with the Customer

Not yet cold

May 10, 2004

In contrast to Fox’s Soviet-style airbrushing of Wonderfalls from its website, NBC seems to let the dead linger.

The Q Word, Fox Style

Coming up at 11

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The War with the Customer

I don’t want to title this one “Can You Hear Me Now?”

When I was unable to make calls or send text messages after the earthquake, I was more steamed than ever with AT&T. I predicted it would be a big news story, and thus it begins...

November 1, 2007

The War with the Customer

That’s Entertainment

Am I the only one who finds the Entertainment category here a little disturbing?

July 7, 2009

The War with the Customer

Design should be for function

Calistoga mineral water, my favorite, has redesigned their labels. Ordinarily I would applaud this because their previous look was getting a bit stodgy. However, the new look is entirely wrong. Completely wrong. Totally [more...]

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