Just As I Thought
The War with the Customer

Com-freaking-castic

November 15, 2005

To round off the trilogy of tonight’s customer service nightmares, I invite you to glimpse my latest Comcast bill.
As you may remember, last week they cut off my service by mistake.
Today on my bill, they charged me an installation charge and a “Pro Install” fee for reconnecting it.

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The War with the Customer

Paradobe

Hey, Adobe — paranoid much?
Watch out — ‘cos I could use Photoshop to create a document THAT MIGHT LOOK LIKE SOMETHING ELSE!

January 26, 2010
The War with the Customer

The customer as criminal, part 2

The Boycott Gillette site claims that the razor company is not only embedding RFID chips in its products, but is actually taking photographs of customers when they pick up a package. One reason for this is evidently to  [more...]

June 1, 2004
The War with the Customer

I need a wider screen

Hmm. Perhaps this explains why everything is in palettes and toolbars these days instead of in the menubar where they belong: the space in the Mac menubar is quickly eroding. Here’s what mine looks like today  [more...]

October 25, 2007

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