I understand that it is prime time for customer returns, but must you use the same desk for both returns and purchases?
Today I tried to purchase a home kit for an XM radio I received for Christmas, but was thwarted by the line of over 20 people trying to return or exchange gifts. I left the store with nothing.
Simple economics should tell you that by driving out customers who wish to purchase in favor of customers wishing to return items, your ink for the day would tend to be in the red.
I went to Best Buy instead, which wisely had set up a separate returns desk away from the checkout counters. I spent $5 more, but it was worth it to avoid the hassle.
Regards,
Gene Cowan
I’d say something in defense of the company that thankfully pays my salary… but I got nothin’.