I often write about crappy customer service here — well, more than often, because it seems so prevalent these days. But today, I’m singing the praises of a small business.
Electric Motorsport, run by Todd Kollin in Oakland, California, is where I got my electric scooter a little more than a month ago. Todd was helpful and knowledgeable about electric vehicles, and gave me pointers on which one to buy.
I bought the other one.
I began to have some problems with it. First off, even after riding it and cycling the battery, I never could travel more than 10 miles on a charge. Then, I couldn’t get the battery to hold a charge and the charger wouldn’t even kick on because the battery voltage was so low. This was exacerbated by the fact that I don’t ride it every day.
Todd stopped by one evening on his way somewhere — Oakland is 50 miles away — and dropped off an auxiliary charger. Still, I couldn’t get it to work, not being an electrical engineer.
So last week — again, 50 miles out of his way — Todd stopped by with a replacement scooter with a different battery technology for me to try out. The very first time I tried it, it worked perfectly, and the second day I rode it all the way from my house north of downtown to south San Jose, where my friends Jann & Mike live, about 12 miles. I let it charge for an hour at their house, and made my way home — a longer trip, about 14 miles. And when I got home, the battery still indicated enough power to go 20 miles more.
So, I’m going to keep this improved scooter — the one Todd recommended in the first place — and pay the extra charge for the new batteries (no pun intended).
I can’t recommend Electric Motorsport highly enough, they’ve gone above and beyond the call of duty to make me happy, and they go into my admittedly small hall of customer service fame.
Electric Motorsport
http://electricmotorsport.com/
2400 Mandela Parkway
Oakland CA 94607
.(JavaScript must be enabled to view this email address)
Phone (510)839-9376
Fax (510)832-7010
Open M-F 10am-5pm PST
