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Please wait 15 minutes to read this blog entry
Seth Godin writes about the silly frustration and poor customer service of Ticketmaster’s website: the screen that comes up when trying to buy tickets claims that “your wait time is approximately 15 minutes [more...]
June 6, 2006
First impressions
Here’s my snap review of the Emmys, just minutes into it: never, never let Garry Shandling host ever again. Never.
Oh… my… GOD. He is spectacularly awful.
Make him STOP.
September 19, 2004
The Customer as Criminal, continued
Some executive with his necktie too tight decided that wi-fi is a commodity that people are desperate for and will pay to use. Thus, when there's a promotion offering free wi-fi, they have to create convoluted ways to [more...]
October 29, 2008
I’ve asked Justin to put your blog entry into the Flash authoring bug database.