Just As I Thought
The War with the Customer

Journalism Today

September 7, 2011

I offer this image as an example of what passes for news today. From the NBC Washington website: after viewing some photos of a construction crane that toppled at the Washington National Cathedral, I was offered these additional slideshows I “might like.”

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The War with the Customer

Dear Circuit City

I understand that it is prime time for customer returns, but must you use the same desk for both returns and purchases? Today I tried to purchase a home kit for an XM radio I received for Christmas, but was thwarted by  [more...]

December 27, 2005
The War with the Customer

Too much, too late

I feel like a traitor. Today, I cancelled my TiVo service after umpty-up years. And I really felt bad for the nice lady who cancelled it for me. She tried to sell me on the new Series 3 by extolling its features —  [more...]

October 19, 2006
The War with the Customer

On the bandwagon, everyone

Well, I guess it’s only a matter of time before everyone has an online music store of their own, just like blogs. AT&T Wireless now has a store. Just why they’ve done this, I know not; but so does Coke  [more...]

October 6, 2004

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