Just As I Thought
The War with the Customer

Journalism Today

September 7, 2011

I offer this image as an example of what passes for news today. From the NBC Washington website: after viewing some photos of a construction crane that toppled at the Washington National Cathedral, I was offered these additional slideshows I “might like.”

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The War with the Customer

Com-freaking-castic

To round off the trilogy of tonight’s customer service nightmares, I invite you to glimpse my latest Comcast bill. As you may remember, last week they cut off my service by mistake. Today on my bill, they charged  [more...]

November 15, 2005
The War with the Customer

Tease me twice…

I am finally fed up with WTOP radio here in DC. The “all news” station has teased me for the last time. Driving in to work this morning, the tease was something like this: “We’re getting reports  [more...]

December 29, 2004
The War with the Customer

AOL ruins a good thing again

I’m one of those anti-AOL people: the ones who are snobby about the vaunted service after having escaped long, long ago. I had AOL once (screenname GeneC – that should tell you how long ago) – more  [more...]

July 13, 2003

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