Customer Service

Posted on July 8, 2004 by Gene

I usually post rants and complaints about poor customer service policies here, but today I came across a fairly unusual idea that is great for customers — and the company as well.
Like a car dealer, Maytag is now offering prospective buyers a chance to try their products before purchase:

Falling in love with the new Jenn-Air convection oven but unsure whether it can handle a 25-pound turkey? Maytag Corp. has a novel idea: Bring in the bird and cook it.

As part of a new program, the company is encouraging consumers to test-drive appliances before buying them. Shoppers can throw in a load of laundry, wash dirty dishes and bake their favorite dinners. There’s even a package of cookie dough on hand in case people forget to bring their own.

Good for them. Why didn’t someone think of this earlier?