At the intersection of journalism and advertising lies the New York Times

It’s very rare — almost never, in fact — that I praise a company. It’s just that so many companies seem to treat their customers as if they’re simply an annoyance rather than their reason  [more...]

Ah, the Cingular saga. I’ve been fighting with Cingular for about a month. The story is really very simple, but I’ve told it so many times to so many customer “service” reps that it’s  [more...]

The woman known as "the voice of the Tube" on London's underground has been sacked after criticising the network and making spoof announcements including making fun of US tourists, officials said Monday.