If, after three or four months, a company’s automated phone system continues to inform you that they are “experiencing unusually high call volumes,” and that your wait may be “longer than normal,” then the call volume is not unusually high. It’s the normal volume of calls.
Just hire more phone people, OK?
Dish Network, this means you.
Well, we knew it was coming — the last nail in WUSA-TV’s coffin. WUSA, our channel 9, has been imploding slowly but surely for years, letting their top news talent go one by one, until they recently let [more...]
Can I ask what possesses you to stock shelves with holiday items earlier and earlier each year? Case in point: was it really necessary to start stocking Halloween candy two months before the day? Experience suggests [more...]
Okay, one more little complaint aimed directly at Apple: the Mighty Mouse, which I love, has a fatal flaw — it can’t be opened for cleaning. So, the little trackball on the top of the mouse no longer scrolls [more...]
