After enduring horrible, bizarre, and unlucky service nightmares with Apple, I can finally say that my luck has turned.
On Thursday, I sent back my PowerBook which had developed big white splotches on the screen. By Friday, I was in severe withdrawl.
Well, here it is, Saturday morning at 10:30, and my PowerBook is back in my hands with a completely new screen. For those of you that are counting, that is a same-day repair! This is exactly how Apple service is meant to be, and I am extremely happy. When you spend about $3000 on a laptop, you expect to be taken care of like this — they sent the pre-paid overnight box to send it in, and it returned overnight, costing me nothing. Bravo!
While I wish they had been more forthcoming about the widespread screen flaws on the new PowerBooks, I am glad that they seem to have come up with a permanent fix for it.
[Only one little problem with this repair: whoever replaced the screen must have had long hair, because they caught one between the screen and the surrounding bezel. I tried to pull it out, but there’s a little stub of the hair left that I can’t remove, a permanent reminder of my PowerBook’s little adventure.]
