I sent one small package via FedEx to one of my clients in Washington, DC. A mere month later, it is on its way back to me because of FedEx incompetence.
Take a look at this tale of stupidty:
Simply put, I sent the box to an office building in Washington. FedEx repeatedly tried to deliver it after 5pm, when the office was closed.
After three attempts, I called FedEx to complain. They told me that there was only one delivery on that route per day, and that I had no recourse other than to give them a different address. I gave them my client’s home address.
Well, it looks like they never even tried to deliver it to his home; instead they sat on the package for a couple of weeks and now they’re sending it back to me.
FedEx. When it absolutely, positively needs to be there overnight… send it U.S. mail instead.