Just As I Thought

The San Jose city website is a…

February 16, 2009

The San Jose city website is an exercise in horror and frustration. I defy anyone to figure out how to report a street light outage.

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Life... Don't talk to me about life.

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Far back, in the mists of ancient time, there existed a technology for sharing one’s thoughts, musings, memes, and other nonsense. You may have heard of it, if you’re over 40. The web log, or blog. The  [more...]

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The War with the Customer

These companies don’t deliver

I just can’t understand the sharp drop in service by delivery companies. These are corporations that have one business: delivering things. On time. Or so I thought. Airborne Express, as I detailed here last week  [more...]

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