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Too much, too late
I feel like a traitor. Today, I cancelled my TiVo service after umpty-up years. And I really felt bad for the nice lady who cancelled it for me. She tried to sell me on the new Series 3 by extolling its features — [more...]
October 19, 2006
Customer Service
I usually post rants and complaints about poor customer service policies here, but today I came across a fairly unusual idea that is great for customers — and the company as well. Like a car dealer, Maytag is now [more...]
July 8, 2004
Found: a good show
Well, I watched the premiere of “Lost” on ABC tonight, and was surprised at how good it was. It may just be the only new series I’ll watch this year. I had two complaints, neither directly about the [more...]
September 22, 2004
