Seth Godin writes about the silly frustration and poor customer service of Ticketmaster’s website: the screen that comes up when trying to buy tickets claims that “your wait time is approximately 15 minutes [more...]
There was a big thunderstorm over Las Vegas last night, so my mom’s homeward flight, routed through that city, sat on the runway in San Jose until they finally let the passengers off. She rebooked her flight for [more...]
