I might drive up the road to TiVo HQ to deliver this

Posted on December 1, 2005 by Gene

Dear TiVo,

Mac OS 10.4 — also known as “Tiger” — was released in April, 2005. That’s 7 months ago. It was announced nearly a year before that.
And yet, your TiVo Desktop software still does not support this latest version of the Mac operating system.
When I purchased my TiVo, I paid an additional $99 fee to use the Home Media options, which are enabled by this software. (By the way, I was not pleased that you subsequently stopped charging for this feature and pointedly ignored those who plunked down a not insignificant chunk of cash for it.)
So here I am, with a TiVo that will not perform the functions that I paid a premium price for. I’m not asking for parity with PC users, who get TiVo to Go features — I’m just asking for what I paid for. Or my $99 back.

Regards,
Gene Cowan

p.s.: is it a typical tech strategy to launch a product by courting Mac users — a demographic that promises a willingness to try new things and spend a bit extra for a premium product — and then dump that core constituency for the lowest-common-denominator of Windows users?